Frequently Asked Questions
Got a question? We are here to answer!
Shipping & Delivery
How long will it take to receive my order?
We’re doing our best to deliver it promptly for you. It might happen that due to un-fortunate events the shipping get delayed a couple of days. As a small business we will try our best to help you get your order on time.
Can I change my shipping address & phone number?
Yes, once you place the order & want to change the shipping address or contact number you may reach out to us on our WhatsApp or Instagram handle. Within a day so that we may hold your shipping.
I never got my order, what to do?
If it has been more than 20 days & you still haven’t received your order you may raise your issue on our WhatsApp or Instagram handle.
Do you ship internationally?
Yes, we do ship internationally. The shipping fee may vary depending on your location. For international queries reach out to us on our WhatsApp or Instagram handle.
Exchange, Returns & Refund
What is your return policy?
For now we have strict no refund policy. Click Here to view.
Can I exchange an item?
We follow strict ‘no exchange’ policy
Can I cancel my order?
We follow strict ‘no cancellation/no refund’ policy.
If the order is via Cash on Delivery mode, we request you to let the team know your undesirability to accept the order before it is shipped.
Once cancelled during shipping marks a huge loss for us, and un-necessary COD cancellations would result in the banning of that particular customer from our systems all together, which means:
Whenever the customer tries placing another COD order, our Shopify system would flag the IP address & blacklist that particular person irrespective of any attempts to place the order via different number, email or address.
Legitimacy of Teetote®
How can I trust that my order will not be a scam?
We understand your concerns about online scams, which is why we want to assure you that we are committed to the highest standards of integrity. We do not engage in any fraudulent activities or scams. Your trust is of utmost importance to us, and we take every measure to ensure your satisfaction and security.
Since being a registered brand, the power of you suing us on any fraud becomes very transparent
How can I be sure that Teetote® is a legally registered business?
We take pride in being a fully registered and compliant business entity. We possess all the necessary certificates and licenses, including our GSTIN (Goods and Services Tax Identification Number). This ensures that we operate in accordance with the applicable regulations and maintain transparency in our operations.
Is Teetote® a legitimate company?
Absolutely! We at Teetote®, prioritize building trust and credibility with our valued customers. We are a fully legitimate company committed to providing a safe and secure shopping experience.
General Questions
What are the Teetote® made from?
Teetote® are made up of 100% vegan fabric like canvas which ensures longevity & durability of the products we offer